Customer Support – General Event FAQ
Questions Answered Here
Is The Krazy Kids Inflatable Fun Run Timed?
No, we do not time and score the event. Trust us, there are plenty of events out there that offer timing and that’s cool. We’re solely about your child having a KRAZY time on course.
Can Spectators Attend For Free?
Yes, all spectators can attend for free. This includes siblings who don’t/can’t run but still want to enjoy Krazy Town!
Can My Child Skip An Obstacle?
Absolutely. If at any time your child feels uncomfortable completing any of the obstacles, they can just walk around it.
Is There A Weight Limit On The Obstacles?
No, there is no weight limit.
Is There An Age/Height Requirement To Participate?
The age range for children to participate in the Krazy Kids Inflatable Fun Run is 3 to 12 years old. We REQUIRE all participants to be a minimum of 36″ tall on event day.
What is My Role as a Parent/Guardian During the Race?
Parents and guardians can cheer and take pictures during the race from our dedicated Parent Viewing Lane. While we ask that you do not climb on the obstacles, you are more than welcome to help your kids as needed.
What Are My Options if a Wave Time Has Closed?
If your child needs to run in a wave that is sold out, you can purchase our All Access Pass. These passes are $49 and allow your child to run in any wave time, even if it’s closed, they can run the course multiple times, and they will receive a $15 credit for our General Store.
Will I Receive A Participant Guide?
Yes. Participant guides are sent out on the Wednesday prior to the event via e-mail. These guides include all information regarding parking, venue specifics and event day preparations and more.
How do I Confirm My Child’s Start Time?
You can verify your child’s start time by visiting eventelf.com and selecting your child’s event listed at the top of the page. From there, you will see all information regarding their registration.
Where Do I Pick Up My Child’s Shirt/Medal?
Your can pick up your child’s participant shirt anytime after checking in at registration and heading over to the Shirt Shop. The medal will be handed out at the Finish Line tent as your child finishes the run.
Can You Ship My Child’s Shirt/Medal?
Your child’s shirt and medal can only be picked up at the event. We cannot ship them under any circumstances.
Will You Cancel For Bad Weather?
– The Krazy Kids Inflatable Fun Run will run rain or shine. In the case of lightning or other “severe” weather, the event will either be delayed until the weather clears, postponed until the next day, rescheduled for another day or cancelled all together.
– There are no standing scheduled “rain dates” for events owned and directed by the Krazy Kids Inflatable Fun Run. Events are held rain, shine or snow. In the case of significantly inclement weather (i.e. lightning in the area), we reserve the right to alter components of the event or course to address safety concerns, or potentially delay, postpone or cancel the event. In addition, it is possible that while we desire not to cancel the event, our facility and/or municipalities may force the cancellation of the event.
– In such situations, there will be no refunds of entry fees. Each athlete must accept any such risk of their entry fee. Monies collected have already been used to develop and produce the event. We promise to make every effort to produce a fair, safe and exciting event. Any decision made to go forth with the event is contingent on the overall event and course safety, and is made in collectively with local risk management, police, fire & rescue, and medical personnel as appropriate.
– We reserve the right to withhold any obstacles to maintain a safe course for all runners.
I Don’t See The Answer To My Question; What Should I Do?
Please Contact Us and we will get back with you shortly.